Payments, Fees & Rates

Utility Bill Payment Methods

Pay in-Person

You may also pay your bill in person at City Hall, 9200 Pigeon Roost Road, Olive Branch, MS, either at the drive-through window or inside in the Utility Services Department located on the first floor.

Automatic Bank Draft

Payments can be drafted from your bank account by completing the Bank Draft Form (PDF). This carries no fee.

Drop-off Payments

Payments (checks only) can be placed in our payment drop box located at the rear of City Hall. Write your account number on your check and attach the stub.

Pay online

Beginning on February 19, 2025, the City of Olive Branch updated its Utility Billing portal to www.obms.us/payments.

On this portal you can:

View past bills and usage
Sign up for auto pay
Have your bill emailed to you

For Utility bills, you may dial our IVR system at 662-932-3755. Enter your utility Account number and Customer number to pay..

A word about fees: Paying with credit/debit card or e-check will incur a service fee in addition to the paid amount. By Mississippi law, the City of Olive Branch must pass these charges to the customer. In-person payment by cash, check, or money order carries no fee. You can also set up an automatic bank draft by visiting the Utility Billing office any time.
Fees for using the online payment portal are as follows:
e-Checks: $1.95 per transaction (online only for one-time payments)
Credit or Debit card: $2.50 or 3.75% of the bill amount, whichever is larger (online, phone, or in-person)
IVR fee: Using our IVR pay-by-phone system incurs an additional charge of $1.00 (phone only)

Pay by Mail

Payments along with payment stubs can be mailed to:
City of Olive Branch
Utility Department
9200 Pigeon Roost Road
Olive Branch, MS 38654

Pay by Phone

To Pay Your Bill by Phone - Dial 662-932-3755. Enter your utility Account number and Customer number to pay

Billing

The City bills customers monthly based on the monthly gas and water meter reading. The City has four billing cycles with bills being mailed on the 1st, 5th, 15th, and 19th of the month depending on where you live. You are allowed 15 days from the billing date to pay your bill. On the 16th day, a 10% late charge will be added. You then have ten days to pay your bill before service will be disconnected.

Reconnection Fee

To have services reconnected you must pay the past-due utility bill, including the late charge plus a $40 reconnect fee. The reconnect fee must be paid at the Utility Department in City Hall. Every effort will be made to have utilities reconnected on the next business day following payment.

Returned Checks / Draft Fee

There will be a $30 fee charged for all returned checks or drafts.

Utility Rates

Utility Rates charged by the City of Olive Branch are reflective of the cost of maintaining the utility department and the cost the City pays for the various utilities involved. Charges for your natural gas consumption will fluctuate each month, according to the amount the City pays for its natural gas. If the rate is lower, your rate will be lower, but if the rate increases, then yours will increase also.

Natural Gas

Rates are determined by a minimum monthly charge plus usage volume.

Water

Rates are determined by a minimum monthly charge plus usage volume.

Sewer

Rates are determined by a minimum monthly charge plus usage volume based upon your water consumption. A flat monthly rate is charged to customers that do not have City water.

Rates

New Customers

New customers will be required to pay a deposit for gas and water services. See the deposit chart (PDF).

Seasonal Sewer Adjustments

Each month April through October sewer customers with water usage not requiring sewer treatment may notify the Utility Department of such usage. This notification will allow the customer's sewer bill for the month of said usage to be adjusted to the average winter consumption. Winter consumption will be considered the average consumption for the months of November through March. Contact 662-892-9311 for adjustments.